.faq.section{padding-top:var(--space-4xl)!important;padding-bottom:var(--space-4xl)!important}.faq__list{max-width:800px;margin:var(--space-2xl) auto 0!important;display:flex;flex-direction:column;gap:var(--space-md)}.faq__item{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm);transition:border-color .3s var(--ease-out),box-shadow .3s var(--ease-out);overflow:hidden}.faq__item:hover{border-color:var(--border-hover);box-shadow:0 4px 20px rgba(99,102,241,.04)}.faq__item--open{border-color:var(--accent-primary-muted);box-shadow:0 4px 30px rgba(99,102,241,.08)}.faq__header{width:100%;display:flex;justify-content:space-between;align-items:center;padding:1.4rem 1.6rem;background:none;border:none;color:var(--text-primary);font-family:inherit;font-size:1.02rem;font-weight:600;text-align:left;cursor:pointer;transition:color .3s var(--ease-out)}.faq__header:hover{color:var(--accent-primary-hover)}.faq__question-text{line-height:1.4;padding-right:1rem}.faq__chevron{display:flex;align-items:center;justify-content:center;color:var(--text-muted);transition:transform .3s cubic-bezier(.22,1,.36,1),color .3s var(--ease-out);flex-shrink:0}.faq__item--open .faq__chevron{transform:rotate(180deg);color:var(--accent-primary)}.faq__body-wrapper{display:grid;grid-template-rows:0fr;transition:grid-template-rows .3s cubic-bezier(.22,1,.36,1);overflow:hidden}.faq__item--open .faq__body-wrapper{grid-template-rows:1fr}.faq__body-inner{min-height:0}.faq__body{padding:0 1.6rem 1.6rem}.faq__chat-container{display:flex;flex-direction:column;gap:var(--space-md);padding-top:1.4rem;border-top:1px solid var(--border)}.faq__msg{display:flex;gap:12px;max-width:85%;align-items:flex-start}.faq__msg--customer{align-self:flex-start}.faq__msg--voicelotus{align-self:flex-end;flex-direction:row-reverse}.faq__avatar{font-size:.68rem;font-weight:700;text-transform:uppercase;color:var(--text-muted);margin-top:8px;width:76px;flex-shrink:0}.faq__msg--customer .faq__avatar{text-align:left}.faq__msg--voicelotus .faq__avatar{text-align:right;color:var(--accent-primary-hover)}.faq__bubble{padding:12px 16px;border-radius:16px;font-size:.88rem;line-height:1.5;animation:chat-msg-enter .35s cubic-bezier(.22,1,.36,1) forwards;will-change:transform,opacity}.faq__msg--customer .faq__bubble{background:var(--bg-tertiary);color:var(--text-primary);border-radius:4px 16px 16px 16px;border:1px solid var(--border)}.faq__msg--voicelotus .faq__bubble{background:var(--gradient-card);color:var(--text-secondary);border-radius:16px 4px 16px 16px;border:1px solid rgba(99,102,241,.15);box-shadow:inset 0 1px 1px hsla(0,0%,100%,.05)}.faq__bubble p{margin:0;color:inherit;line-height:1.5}.faq__bubble.faq__msg-answer{animation:chat-msg-enter .45s cubic-bezier(.22,1,.36,1) forwards}@keyframes chat-msg-enter{0%{opacity:0;transform:translateY(8px) scale(.98)}to{opacity:1;transform:translateY(0) scale(1)}}.faq__bubble--typing{display:flex;align-items:center;gap:6px;min-height:40px;padding:14px 20px!important;background:var(--gradient-card);border-radius:16px 4px 16px 16px;border:1px solid rgba(99,102,241,.15);box-shadow:inset 0 1px 1px hsla(0,0%,100%,.05);animation:chat-msg-enter .3s cubic-bezier(.22,1,.36,1) forwards}.faq__chat-dot{width:6px;height:6px;background-color:var(--accent-primary-hover);border-radius:50%;opacity:.4;animation:typing-bounce 1.2s ease-in-out infinite;display:inline-block}.faq__chat-dot:first-child{animation-delay:0s}.faq__chat-dot:nth-child(2){animation-delay:.15s}.faq__chat-dot:nth-child(3){animation-delay:.3s}@keyframes typing-bounce{0%,to{transform:translateY(0);opacity:.4}50%{transform:translateY(-4px);opacity:1}}@media (max-width:640px){.faq__header{padding:1.2rem 1.3rem;font-size:.96rem}.faq__body{padding:0 1.3rem 1.3rem}}@media (max-width:580px){.faq__avatar{display:none}.faq__msg{max-width:100%}.faq__bubble{padding:10px 14px!important;font-size:.84rem!important}.faq__bubble--typing{padding:10px 16px!important}.faq__msg--customer .faq__bubble,.faq__msg--voicelotus .faq__bubble{border-radius:12px}}